Web Portal Login 

Don't have a login or Forgotten your password ? - Please e-mail us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

For customers with a valid support contract:

• For urgent system down issues, please call 1300 FIREWALL or {+61 2} 9688 6933 - option 2
• For non urgent support cases, you may e-mail us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it including as much information as possible about the issue.

E-mailing Support:

• For general Change Requests you may e-mail us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it This will automatically create a support ticket linked to your e-mail address. You will recieve an e-mail reply from our system to note that the ticket has been recieved.
• To update your ticket you can reply to the system generated ticket confirmation response and it will automatically notify our support team that you have given an update.

Online Support:

• You can login to the support portal to create a new request, provide updates as well view the status of your support ticket.

Solutions Base

• Click here to login and see our knowledge base of solutions